Due to the nature of our products, we are unfortunately unable to accept 'change of mind' returns on intimates for hygiene reasons. This includes underwear, lingerie, swimwear or any other intimate goods. We advise to select goods carefully and refer to size charts provided.
Due to hygiene reasons, we can only accept returns on items if they are defective, damaged or have some other major problem (see Consumer Affairs Victoria website for further information).
For example, if a customer no longer needs the product, does not like it or it is the wrong fit, this is considered a 'change of mind'. If the customer finds that the clasp does not work, there is a piece missing, or they have been sent the incorrect style/size/colour to what was ordered, the item is eligible for a return.
Our policy lasts 14 days from the receipt of the goods. If 14 days have gone by since receiving your goods, unfortunately, we cannot offer you a refund, repair or exchange.
To be eligible for a return, your item must be 'fit for resell'. This means it is unused and in the same condition that you received it. It must also be in the original packaging with attached labels and tags.
To complete your return, we require a receipt or proof of purchase (order number, name and email address used in the order).
EXCHANGES, STORE CREDITS & REFUNDS
Once your return has been received it will be carefully inspected against quality checks/photographs undertaken prior to shipment. We will then send a confirmation email to notify that we have received your returned item, and whether your return has been approved or rejected.
If you are approved, then your refund will be processed in the form of exchange, repair, credit or refund via the original method of payment as determined by Wild Thoughts Lingerie.
For accepted refunds, please note that funds can take 3-5 business days to clear into your account.
Returns will only be rejected on reasonable grounds and if this does occur you have the option to have your item(s) shipped back to you at your own cost within 30 days of notification on the decision. Please ensure you understand the Returns Policy before sending anything and we advise to seek clarification from our Customer Service team if you are unsure.
HOW TO COMPLETE A RETURN:
1. Ensure you have read and understood the Returns Policy.
2. Send an email to us at email@example.com to advise of the return. Please include your name, order number and reason for the return.
3. Once your return is approved, post your items back to us including your order number and original packaging (address will be provided via email)
When sending items we advise to use tracking (e.g. eParcel) as if misplaced and lost cannot accept liability.
Unfortunately, once an order has been processed online, we are unable to make changes or cancel. If we are able to intercept the parcel prior to it being sent then a 10% cancellation fee applies.
LATE OR MISSING REFUNDS
It will often take 3-5 business days for funds to clear depending on which payment provider you have used. If it it in excess of this please contact us at firstname.lastname@example.org or the relevant payment provider (e.g. Afterpay)
Some countries may charge customs duties and taxes for imported goods. Unfortunately due to there being many different tax laws/countries we are unable to account for them all.
We recommend you read or become aware of your own countries taxes before placing the order.
If you have placed an order and recieved a customs bill you will be required to pay for it. Wild Thoughts Lingerie is not responsible for each countries clearance, duties, or tax bills.